When you report a maintenance issue, we ask for your name, phone number, email address, your property address, and details and photos of the problem. We use this information only to diagnose the issue, arrange a trade to fix it, and keep you updated on progress.
Your report is stored securely and is only visible to Finnigan-McNeill staff and, where relevant, the contractor we allocate to the job. You can check progress and message us at any time using the private tracking link we email you — this link is unique to your report and isn't shared with anyone else.
We keep issue records as part of your property's maintenance history. If your tenancy or property record is later removed from our system, your report and its details are kept so we retain an accurate repair history — this is standard practice for lettings maintenance records.
We don't use your information for marketing, and we don't share it with anyone outside of resolving your maintenance issue.
Our staff portal can connect to Finnigan-McNeill's own QuickBooks Online account to display rent payments received. This connection is read-only: the portal only reads transaction information from QuickBooks and never creates, changes, or deletes anything in QuickBooks. QuickBooks remains the definitive record.
The financial data we read (payment dates, amounts, and the bank memo/payer name for rents received) is used solely by Finnigan-McNeill staff to reconcile rents against our internal lettings records. It is stored securely, is not shared with third parties, and is not used for marketing or profiling. The QuickBooks connection can be disconnected at any time from within the portal, which stops all further access, and the access tokens are held only on our server and never exposed to end users.
If you have questions about how we handle your information, or want to ask us to correct or remove details we hold about you, please contact Finnigan-McNeill Property Group directly.
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